{"id":27713,"date":"2023-09-04T19:06:05","date_gmt":"2023-09-04T18:06:05","guid":{"rendered":"https:\/\/keyfy.com\/perguntas-frequentes-faq\/"},"modified":"2026-11-03T10:13:06","modified_gmt":"2026-11-03T09:13:06","slug":"perguntas-frequentes-faq","status":"publish","type":"page","link":"https:\/\/keyfy.com\/pt-pt\/perguntas-frequentes-faq\/","title":{"rendered":"Perguntas Frequentes (FAQ)"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_829361359\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"500\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/keyfy-bg-v1.webp\" class=\"bg attachment-original size-original\" alt=\"Fundo abstrato com formas azuis-escuras suaves, curvas e semitransparentes, e uma ilumina\u00e7\u00e3o suave, criando um efeito visual moderno e elegante.\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 232, 239);border-width:0px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-113319862\">\n\n\n\t<div id=\"col-2113825412\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse align-bottom\"  id=\"row-931343606\">\n\n\n\t<div id=\"col-981280345\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div id=\"page-header-599079627\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n            <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">P\u00e1gina inicial<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\t<div id=\"text-2486889173\" class=\"text\">\n\t\t\n\n<h1 style=\"text-align: left; font-weight: normal; font-size: 36px;\">Perguntas frequentes<\/h1>\n<p>Aqui vais encontrar respostas r\u00e1pidas \u00e0s perguntas mais comuns dos nossos clientes sobre a compra de licen\u00e7as, a ativa\u00e7\u00e3o, quest\u00f5es legais e o nosso servi\u00e7o.<\/p>\n\t\t\n<style>\n#text-2486889173 {\n  text-align: left;\n  color: rgb(255, 255, 255);\n}\n#text-2486889173 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-981280345 > .col-inner {\n  padding: 48px 0px 0px 16px;\n}\n@media (min-width:550px) {\n  #col-981280345 > .col-inner {\n    padding: 48px 0px 64px 16px;\n  }\n}\n@media (min-width:850px) {\n  #col-981280345 > .col-inner {\n    padding: 48px 0px 64px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1046211309\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_32924701\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1004\" height=\"510\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-img1.webp\" class=\"attachment-large size-large\" alt=\"Uma mulher vestida com roupa de trabalho est\u00e1 de p\u00e9, a sorrir e a apontar para grandes \u00edcones azuis de conversa e de ponto de interroga\u00e7\u00e3o, que representam a comunica\u00e7\u00e3o e o questionamento. O fundo \u00e9 transparente.\" srcset=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-img1.webp 1004w, https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-img1-300x152.webp 300w, https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-img1-768x390.webp 768w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_32924701 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_32924701 {\n    width: 85%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2113825412 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_829361359 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 256px;\n  background-color: rgb(0,0,0);\n}\n#section_829361359 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.203);\n}\n#section_829361359 .section-bg img {\n  object-position: bottom;\n}\n@media (min-width:550px) {\n  #section_829361359 {\n    min-height: 0px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1582889849\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-910847960\">\n\n\n\t<div id=\"col-1836922117\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-29699830\" class=\"accordion-item\">\n\t\t<a id=\"accordion-29699830-label\" class=\"accordion-title plain\" href=\"#accordion-item-porque-\u00e9-que-deves-comprar-software-no-keyfy.com?\" aria-expanded=\"false\" aria-controls=\"accordion-29699830-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Porque \u00e9 que deves comprar software no Keyfy.com?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-29699830-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-29699830-label\" >\n\t\t\t\n\n<p>No Keyfy.com, oferecemos licen\u00e7as de produtos Microsoft originais sem intermedi\u00e1rios, garantindo pre\u00e7os competitivos. O nosso processo de entrega r\u00e1pido e seguro garante que recebes a tua chave de produto poucos minutos ap\u00f3s a compra. Al\u00e9m disso, oferecemos um apoio ao cliente excecional para responder a quaisquer perguntas ou d\u00favidas.  <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3317322958\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3317322958-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-formas-de-pagamento-aceitam?\" aria-expanded=\"false\" aria-controls=\"accordion-3317322958-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Que formas de pagamento aceitam?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3317322958-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3317322958-label\" >\n\t\t\t\n\n<p>Aceitamos <strong>cart\u00f5es de cr\u00e9dito, Apple Pay, Google Pay, Klarna<\/strong> e <strong>d\u00e9bito direto SEPA<\/strong> para oferecer op\u00e7\u00f5es de pagamento seguras e pr\u00e1ticas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1885938733\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1885938733-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-\u00e9-que-ativo-o-meu-produto-da-microsoft-com-a-chave-que-comprei?\" aria-expanded=\"false\" aria-controls=\"accordion-1885938733-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que ativo o meu produto da Microsoft com a chave que comprei?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1885938733-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1885938733-label\" >\n\t\t\t\n\n<p>Durante a instala\u00e7\u00e3o, ser-te-\u00e1 pedido que introduzas a chave do produto. Se tiveres algum problema, vais encontrar instru\u00e7\u00f5es detalhadas sobre a ativa\u00e7\u00e3o no teu e-mail de confirma\u00e7\u00e3o. Em alternativa, podes contactar a nossa equipa de apoio atrav\u00e9s do endere\u00e7o <a href=\"mailto:info@keyfy.com\">info@keyfy.com<\/a>.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2904437008\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2904437008-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-devo-fazer-se-a-minha-chave-de-produto-n\u00e3o-funcionar?\" aria-expanded=\"false\" aria-controls=\"accordion-2904437008-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se a minha chave de produto n\u00e3o funcionar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2904437008-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2904437008-label\" >\n\t\t\t\n\n<p>Se a tua chave de produto n\u00e3o funcionar, certifica-te de que a introduziste corretamente. Se o problema persistir, contacta a nossa equipa de apoio atrav\u00e9s do <a href=\"mailto:hello@keyfy.com\">e-mail hello@keyfy.com<\/a> para obteres ajuda, ou fala com o nosso chatbot \u2014 a ajuda est\u00e1 a caminho rapidamente. O nosso apoio ao vivo est\u00e1 dispon\u00edvel de segunda a domingo, das 8h00 \u00e0s 20h00.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1008055300\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1008055300-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-instalar-o-software-que-comprei-em-v\u00e1rios-dispositivos?\" aria-expanded=\"false\" aria-controls=\"accordion-1008055300-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso instalar o software que comprei em v\u00e1rios dispositivos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1008055300-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1008055300-label\" >\n\t\t\t\n\n<p>A maioria das nossas licen\u00e7as destina-se a ser utilizada num \u00fanico dispositivo. Se precisares de licen\u00e7as para v\u00e1rios dispositivos ou de licen\u00e7as por volume, entra em contacto connosco para obteres solu\u00e7\u00f5es personalizadas. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1659801007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1659801007-label\" class=\"accordion-title plain\" href=\"#accordion-item-emitem-faturas-para-as-compras?\" aria-expanded=\"false\" aria-controls=\"accordion-1659801007-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Emitem faturas para as compras?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1659801007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1659801007-label\" >\n\t\t\t\n\n<p>Sim, vai ser-te enviada uma fatura para o teu endere\u00e7o de e-mail, juntamente com a chave do produto.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2879472080\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2879472080-label\" class=\"accordion-title plain\" href=\"#accordion-item-h\u00e1-custos-de-envio?\" aria-expanded=\"false\" aria-controls=\"accordion-2879472080-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>H\u00e1 custos de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2879472080-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2879472080-label\" >\n\t\t\t\n\n<p>N\u00e3o, como todos os nossos produtos s\u00e3o entregues digitalmente por e-mail, n\u00e3o h\u00e1 custos de envio.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3742664137\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3742664137-label\" class=\"accordion-title plain\" href=\"#accordion-item-oferecem-descontos-para-clientes-empresariais-ou-compras-em-grande-quantidade?\" aria-expanded=\"false\" aria-controls=\"accordion-3742664137-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Oferecem descontos para clientes empresariais ou compras em grande quantidade?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3742664137-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742664137-label\" >\n\t\t\t\n\n<p>Sim, oferecemos descontos para empresas, prestadores de servi\u00e7os de TI e revendedores. Para mais informa\u00e7\u00f5es, entra em contacto com a nossa equipa de vendas atrav\u00e9s do e-mail <a href=\"mailto:hello@keyfy.com\">hello@keyfy.com<\/a> ou visita a nossa p\u00e1gina <a href=\"https:\/\/keyfy.com\/pt-pt\/b2b\/\">B2B<\/a> para saberes mais. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1836922117 > .col-inner {\n  padding: 0px 16px 0px 16px;\n}\n@media (min-width:550px) {\n  #col-1836922117 > .col-inner {\n    padding: 0px 32px 0px 16px;\n  }\n}\n@media (min-width:850px) {\n  #col-1836922117 > .col-inner {\n    padding: 0px 32px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1204960180\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2897692637\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2897692637-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-devo-fazer-se-n\u00e3o-tiver-recebido-a-minha-chave-de-produto-depois-da-compra?\" aria-expanded=\"false\" aria-controls=\"accordion-2897692637-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se n\u00e3o tiver recebido a minha chave de produto depois da compra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2897692637-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2897692637-label\" >\n\t\t\t\n\n<p>Se n\u00e3o recebeste a tua chave de produto, verifica a tua pasta de spam ou de lixo eletr\u00f3nico. Se continuares sem a encontrar, contacta-nos atrav\u00e9s do endere\u00e7o <a href=\"mailto:hello@keyfy.com\">hello@keyfy.com<\/a> para obteres ajuda. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3499622898\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3499622898-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-\u00e9-que-o-keyfy.com-me-pode-ajudar?\" aria-expanded=\"false\" aria-controls=\"accordion-3499622898-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que o Keyfy.com me pode ajudar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3499622898-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3499622898-label\" >\n\t\t\t\n\n<p>A nossa equipa de apoio ao cliente est\u00e1 dispon\u00edvel para te ajudar com quaisquer d\u00favidas ou problemas, seja atrav\u00e9s do chat ao vivo ou por e-mail para <a class=\"decorated-link cursor-pointer\" href=\"mailto:hello@keyfy.com\" rel=\"noopener\" data-start=\"126\" data-end=\"141\">hello@keyfy.com<\/a>. Estamos empenhados em resolver as tuas quest\u00f5es de forma r\u00e1pida e eficiente. O nosso apoio est\u00e1 dispon\u00edvel 24 horas por dia \u2014 quer se trate de um problema de ativa\u00e7\u00e3o a altas horas da noite ou de uma d\u00favida \u00e0 tarde, estamos aqui para te ajudar. Tamb\u00e9m podes contactar o nosso chatbot, e a ajuda chegar\u00e1 em breve. O apoio ao vivo est\u00e1 dispon\u00edvel de segunda a domingo, das 8h00 \u00e0s 20h00.    <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-286070778\" class=\"accordion-item\">\n\t\t<a id=\"accordion-286070778-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c9-preciso-registar-se-para-fazer-uma-encomenda?\" aria-expanded=\"false\" aria-controls=\"accordion-286070778-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00c9 preciso registar-se para fazer uma encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-286070778-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-286070778-label\" >\n\t\t\t\n\n<p>N\u00e3o, n\u00e3o \u00e9 preciso registar-te para concluir a tua compra. No entanto, se criares uma conta, podes acompanhar as tuas encomendas, aceder ao teu hist\u00f3rico de compras e desfrutar de um processo de finaliza\u00e7\u00e3o de compra mais r\u00e1pido no futuro. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-92726006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-92726006-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c9-legal-usar-o-software-que-est\u00e1-aqui?\" aria-expanded=\"false\" aria-controls=\"accordion-92726006-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00c9 legal usar o software que est\u00e1 aqui?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-92726006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-92726006-label\" >\n\t\t\t\n\n<p>Sim, todos os produtos de software que vendemos cumprem integralmente as normas legais da UE. Oferecemos apenas licen\u00e7as aut\u00eanticas provenientes de distribuidores autorizados, para que possas utiliz\u00e1-las com toda a confian\u00e7a. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3841666302\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3841666302-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-tipos-de-licen\u00e7as-da-microsoft-oferecem?\" aria-expanded=\"false\" aria-controls=\"accordion-3841666302-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Que tipos de licen\u00e7as da Microsoft oferecem?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3841666302-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3841666302-label\" >\n\t\t\t\n\n<p>Oferecemos licen\u00e7as de retalho, OEM e por volume para uma vasta gama de produtos da Microsoft, incluindo sistemas operativos, pacotes do Office e muito mais. Cada tipo de licen\u00e7a tem condi\u00e7\u00f5es de utiliza\u00e7\u00e3o espec\u00edficas, concebidas para responder \u00e0s diferentes necessidades dos clientes. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1648689506\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1648689506-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-\u00e9-que-recebo-a-minha-chave-de-produto-depois-da-compra?\" aria-expanded=\"false\" aria-controls=\"accordion-1648689506-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que recebo a minha chave de produto depois da compra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1648689506-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1648689506-label\" >\n\t\t\t\n\n<p>A tua chave do produto, juntamente com as instru\u00e7\u00f5es de ativa\u00e7\u00e3o e instala\u00e7\u00e3o, ser\u00e1 enviada para o teu endere\u00e7o de e-mail alguns minutos depois da compra.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-361111557\" class=\"accordion-item\">\n\t\t<a id=\"accordion-361111557-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-devolver-ou-trocar-um-produto-depois-de-o-comprar?\" aria-expanded=\"false\" aria-controls=\"accordion-361111557-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso devolver ou trocar um produto depois de o comprar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-361111557-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-361111557-label\" >\n\t\t\t\n\n<p>Claro! Oferecemos uma garantia de reembolso de 30 dias para garantir que ficas satisfeito com a tua compra. Se tiveres algum problema ou achares que o produto n\u00e3o corresponde \u00e0s tuas expectativas, a nossa equipa de apoio ter\u00e1 todo o gosto em ajudar-te. Basta entrares em contacto connosco e vamos trabalhar juntos para encontrar uma solu\u00e7\u00e3o \u2014 seja para resolver o problema, trocar o produto ou pedir um reembolso. A tua satisfa\u00e7\u00e3o \u00e9 a nossa principal prioridade e fazemos tudo o que podemos para garantir que ficas satisfeito!    <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1204960180 > .col-inner {\n  padding: 0px 16px 0px 16px;\n}\n@media (min-width:550px) {\n  #col-1204960180 > .col-inner {\n    padding: 0px 16px 0px 32px;\n  }\n}\n@media (min-width:850px) {\n  #col-1204960180 > .col-inner {\n    padding: 0px 0px 0px 32px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-2072134795\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2072134795 {\n  padding-top: 48px;\n}\n@media (min-width:850px) {\n  #gap-2072134795 {\n    padding-top: 96px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-915631473\">\n\n\n\t<div id=\"col-735704516\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-431154043\">\n\n\n\t<div id=\"col-1284411764\" class=\"col medium-9 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_926341041\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"178\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-avatar.webp\" class=\"attachment-original size-original\" alt=\"Tr\u00eas pessoas em molduras redondas: um homem barbudo com \u00f3culos \u00e0 esquerda, uma mulher vestida de branco com uma flor vermelha no centro e uma mulher loira com \u00f3culos e uma bata de laborat\u00f3rio \u00e0 direita.\" srcset=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-avatar.webp 370w, https:\/\/keyfy.com\/wp-content\/uploads\/2025\/10\/faq-avatar-300x144.webp 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_926341041 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1096227826\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 160%;\"><strong>N\u00e3o encontras a resposta que procuras?<\/strong><\/span><\/p>\n<p>O nosso chatbot est\u00e1 dispon\u00edvel 24 horas por dia, 7 dias por semana, para te ajudar com as tuas d\u00favidas e indicar-te as informa\u00e7\u00f5es certas.<\/p>\n\t\t\n<style>\n#text-1096227826 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<a class=\"button secondary lowercase chat-button\"  style=\"border-radius:4px;padding:8px 16px 8px 16px;\">\n\t\t<span>Pergunta ao chatbot<\/span>\n\t<i class=\"icon-chat\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-735704516 > .col-inner {\n  padding: 64px 0px 64px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-915631473 > .col > .col-inner {\n  background-color: rgb(170, 170, 170);\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1582889849 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n  background-color: rgb(248, 250, 252);\n}\n@media (min-width:550px) {\n  #section_1582889849 {\n    padding-top: 64px;\n    padding-bottom: 64px;\n  }\n}\n@media (min-width:850px) {\n  #section_1582889849 {\n    padding-top: 96px;\n    padding-bottom: 96px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1551056364\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 232, 239);border-width:1px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-equal row-divided\"  id=\"row-572200353\">\n\n\n\t<div id=\"col-2027410715\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"288\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/thumbs-up.svg\" class=\"attachment-medium size-medium\" alt=\"O contorno azul de uma m\u00e3o a fazer o gesto do polegar para cima num fundo cinzento claro.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">Mais de <strong>300 000<\/strong> clientes satisfeitos<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1892068895\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/star-01.svg\" class=\"attachment-medium size-medium\" alt=\"Um \u00edcone com o contorno de uma estrela azul num fundo cinzento claro.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">Classificado com <b>4,8<\/b> pelos clientes d<br\/>, em todo o mundo<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-191264542\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"288\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/diamond-01.svg\" class=\"attachment-medium size-medium\" alt=\"Um contorno azul simples de um \u00edcone de diamante ou pedra preciosa num fundo claro.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">Garantia <b>de reembolso de 30 dias \u2014<br\/><\/b> <\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1820752545\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"288\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/passcode-lock.svg\" class=\"attachment-medium size-medium\" alt=\"\u00cdcone azul com tr\u00eas pontos dentro de um ret\u00e2ngulo, por cima de um cadeado, que representa um campo de palavra-passe ou de in\u00edcio de sess\u00e3o seguro.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">Formas de pagamento <strong>seguras<\/strong> <\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-470085541\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/shield-tick.svg\" class=\"attachment-medium size-medium\" alt=\"Um \u00edcone em forma de escudo azul com uma marca de verifica\u00e7\u00e3o azul no centro, que simboliza seguran\u00e7a ou verifica\u00e7\u00e3o.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">Qualidade de servi\u00e7o da \u00ab<br\/>\u00bb <b>l\u00edder de mercado<\/b><\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1884726548\" class=\"col medium-2 small-4 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"288\" src=\"https:\/\/keyfy.com\/wp-content\/uploads\/2025\/04\/user-check-01.svg\" class=\"attachment-medium size-medium\" alt=\"Contorno azul de uma pessoa com uma marca de verifica\u00e7\u00e3o ao lado, que simboliza um utilizador ou uma conta verificada.\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<div style=\"font-size: 13px;\">O <b>premiado<\/b> servi\u00e7o de apoio ao cliente da<br\/><\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-572200353 > .col > .col-inner {\n  padding: 25px 5px 15px 5px;\n}\n@media (min-width:550px) {\n  #row-572200353 > .col > .col-inner {\n    padding: 25px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1551056364 {\n  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30px;\n}\n<\/style>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"inline_featured_image":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-27713","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/pages\/27713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=27713"}],"version-history":[{"count":8,"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/pages\/27713\/revisions"}],"predecessor-version":[{"id":39798,"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/pages\/27713\/revisions\/39798"}],"wp:attachment":[{"href":"https:\/\/keyfy.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=27713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}